FAQ

✨ What are your pieces made of?
Our jewelry is plated with 18k gold or made from stainless steel. We use only high-quality, hypoallergenic materials — safe for your skin and beautiful to wear.

🌙 Will it tarnish over time?
With proper care — no!
We recommend removing your jewelry before showering, sleeping, or working out, and avoiding contact with perfume or lotions.
Check out our Jewelry Care Guide section

🔁 Can I return or exchange an item?
Yes! If you're not completely satisfied with your purchase, you can request a return within 14 days of receiving your order.
Full details are in our Returns & Exchanges section

💌 Do you offer custom orders?
Not yet, but we’re working on it!
Follow us to be the first to know when personalization becomes available.

🚚 How long is shipping?
We process all orders within 1–3 business days.
Shipping across Canada takes 3–9 business days, depending on your location.

🧴 I have sensitive skin. Can I wear your jewelry?
Yes! Our pieces are made with hypoallergenic materials — safe and gentle, even for sensitive skin.

📍 I entered the wrong address. What now?
Message us via email necklacejewelry25@outlook.com or DM as soon as possible.
If the order hasn't been shipped yet, we’ll do our best to fix it!